Thank you for choosing Castle’s Barbeque! Please review our shipping policy.
Below:

Delivery Methods:

We currently offer delivery through our partnered delivery services. Alternatively, you can OTP for pickup at our restaurant location.

Delivery Areas:

We deliver within a specified radius from our restaurant location.
Please check if your address falls within our delivery zone during checkout.

Delivery Times:

Delivery times may vary depending on your location and order volume. We strive to deliver your order within the estimated timeframe provided
during checkout.
Shipping Fees:
Shipping fees may apply based on your delivery location and order size.
The shipping fee will be calculated and displayed during the checkout process.

Order Tracking:

Once your order is processed, you will receive a confirmation email with
tracking information, if applicable.
You can track the status of your order through the provided tracking link.

Delivery Confirmation:

Upon delivery, please ensure someone is available to receive your order.
Our delivery person will contact you upon arrival, and. a signature may be
required for confirmation.

Missed Deliveries:

If you miss your delivery, our delivery person will try to contact you for
reschedule.
Additional fees may apply for redelivery attempts.

Pickup Orders:

For pickup orders, please arrive within the designated pickup window.
Orders not picked up within the specified time may be subject to cancellation.

Refunds and Returns:

Please review our Refund and Return Policy for information on refunds and
returns.

Contact Us:

If you have any questions or concerns regarding your order or our shipping
policy, please contact our customer service team.